10 pieces per product on standard clothing (t-shirts, polo pique, hoodies, sweatshirts, cotton shorts, caps, visors). 25 pieces per product on chef jackets, chef pants, chef shorts, aprons, sweatpants, and softshell. You can order multiple products in the same inquiry. Each product line has its own minimum. Pricing improves at 25, 50, and 100 pieces.

Yes. You can freely specify your size run across the minimum (10pc on standard clothing, 25pc on chef wear, aprons, sweatpants, softshell). For example, at 25 pieces: 3×XS, 5×S, 10×M, 5×L, 2×XL. There is no per-size minimum. Just include your size breakdown when you request a quote and we confirm production totals back to you.

Embroidery and screen print are our standard methods. Embroidery is best on polo collars, caps, and thicker fabrics, holding sharp detail through industrial washing. Screen print is better for large graphics, full-back designs, and when you need more than 3-4 colours. Most hospitality and corporate orders use embroidery for logos. Most construction and brand orders use screen print for larger designs. Other methods (DTG digital print, sublimation, heat transfer, woven patches, puff print) are available on request. Mention what you need in your quote and we will confirm options on your specific garment. We advise on the best method per garment when we quote.

Production takes 10 to 14 days for 10-50 piece orders, and 8 to 12 days for 100+ pieces. Air freight to Australia takes 12 to 15 days, to Europe 10 to 14 days. Total door-to-door from quote sign-off is typically 21 to 28 days by air. Sea freight is 30 to 40 days to Australia, 40 to 50 days to Europe. Add a few days during Chinese New Year (mid-January to mid-February) when the factory closes. We flag this on every quote that spans the window. We send production photos before dispatch. If you have a specific deadline, mention it in your quote request and we will confirm whether it is achievable. We are not the speed play. If you need delivery in under two weeks, a local decorator is the right call. We compete on brand consistency and factory-direct pricing, not turnaround time.

Your first order requires a 30% deposit before production starts, with the balance due before dispatch. Reorders move to a 50% deposit, balance before dispatch. Quote currency is native to your market: EUR for European buyers, AUD for Australian buyers, USD for other markets, with reference rates shown for the other two. Payment accepted via Airwallex (international bank transfer with no FX markup) or standard bank wire, whichever is easier on your end. Prices are stated before local taxes. Your country's GST (Australia) or VAT (Europe) is on your side and remitted by you to your tax authority.

Only if you want OEM branding. The $65 USD setup fee applies on your first order ONLY if you want your custom hang tag, collar label, and wash care label sewn in by the factory. That is what makes a uniform genuinely yours rather than a generic stock garment. The $65 covers all three labels and is a one-time fee for that artwork. No setup fee on any reorder of the same artwork. If you order plain unbranded garments or decoration only (embroidery or print without custom labels), there is no setup fee. The $65 appears as a separate line item on your first quote so you can see what it covers.

DDP stands for Delivered Duty Paid. It means customs clearance is handled on our side, and you receive the goods at your door with no additional import charges on arrival. EU import duty and VAT included in price. Australian buyers: GST added if and when applicable. There are no surprise fees when the shipment lands. The price you see in your quote is the price you pay for delivery.

Yes. We confirm the sample fee with your quote, and the sample carries your branding. Your sample fee credits in full toward your next bulk order of 25 pieces or more, anytime within 90 days. One credit per customer. A sample lets you confirm fabric weight, colour accuracy, construction quality, and label placement before committing to bulk. Lead time on the sample is 10-14 days plus air freight. Most clients proceed directly to bulk once they receive and approve the sample.

If any unit arrives that doesn't match your approved pre-production sample (wrong fabric weight, wrong colour, defective stitching, mismatched label), we replace or refund those units. Photos required. Decision in writing within 5 business days of you raising the issue. Every order is also covered by the standard industry tolerance and AQL framework in our Refund Policy (14 days for visible defects, 90 days for hidden defects, 6 months long-stop). You see production photos of every garment laid flat before dispatch, which catches most issues before they ship.

Yes. Multi-site uniform programmes (3+ locations, or 500+ pieces a year) get a dedicated route. See multi-site programmes for the full programme breakdown, or request a programme quote directly. Multi-site programmes typically get tier-negotiated pricing locked for 12 months, a dedicated point of contact, scheduled re-orders, and a stored size matrix per site so you do not have to re-enter the same information each time.